Useful Info
Frequently Asked Questions
What are Prepaid Travel SIM Cards?
How to keep track of your data usage from your phone settings
How to make calls/texts back home while you travel
How to turn on Data Roaming
How to change your APN settings
SIM Activation
Policies
Money- Back Guarantee
If your device is locked overseas
Returns Policy
What if my SIM doesn't arrive before I leave?
Shipping & Delivery
Asia SIM Guides
Asia SIM Card 6GB | Data-Only | 15 Days
China & Hong Kong SIM Card 5GB | Data-Only | 15 Days
China & Hong Kong SIM Card 6GB | Data-Only | 30 Days
Indonesia SIM Card 6GB | Data-Only | 12 Days
Indonesia SIM Card 10GB | Data-Only | 30 Days
Japan SIM Card 6GB | Data-Only | 12 Days
Japan SIM Card 10GB | Data-Only | 30 Days
South East Asia SIM Card 6GB | Data-Only | 12 Days
South East Asia SIM Card 10GB | Data-Only | 30 Days
Thailand SIM Card 15GB | Data-Only | 30 Days
eSIM Thailand 10GB | Data-Only | 30 Days
eSIM South East Asia 10GB | Data-Only | 30 Days
eSIM Japan 6GB | Data-Only | 12 Days
eSIM Japan SIM Card 10GB | Data-Only | 30 Days
eSIM South East Asia 6GB | Data-Only | 12 Days
Europe & UK SIM Guides
Europe & UK SIM Card 71 Countries | 12GB | 30 Days
Europe & UK SIM Card Data-Only | 44 Countries | 100GB | 30 Days
Europe & UK 19GB | 28 day
Europe & UK 40GB, 80GB & 140GB | 28 day
Europe & UK eSIM Data-Only | 41 Countries | 10GB | 30 Days
UK SIM Card 25GB, 50GB & Unlimited | 30 Days
Europe & UK SIM Card 71 Countries | 10GB | 30 Days
Explorer SIM Guide
Troubleshooting
Start here for Troubleshooting
My data isn't working
I keep getting messages telling me to top-up
I've run out of data, how do I top-up?
Explorer Travel SIM Card | 71 Countries | Data-Only | 12GB | 365 Days
Middle East SIM Guide
New Zealand & Fiji SIM Guides
Fiji SIM Card 6GB | Data-Only | 15 Days
eSIM New Zealand SIM 3GB &10GB | 30 Days
New Zealand SIM Card 2.5GB, 10GB & Unlimited Data, Calls & Texts | 30 Days
Tourist SIM Guide
South America SIM Guide
USA, Canada & Mexico SIM Guides
USA SIM Card Unlimited 30 Days | T-Mobile
USA SIM Card 6GB, 15GB & Unlimited Data | 30 Days | Ultra Mobile
USA & Canada SIM Card 3GB | Data-Only | 30 Days
USA, Canada & Mexico SIM Card 6GB | Data-Only | 15 Days
USA, Canada & Mexico SIM 15GB 30 Days | AT&T
USA, Canada & Mexico Unlimited 30 Days | AT&T
USA eSIM Unlimited 30 Days | T-Mobile
eSIM
- All Categories
- Explorer SIM Guide
- Troubleshooting
- I keep getting messages telling me to top-up
I keep getting messages telling me to top-up
Updated
by Supriti
If your data working, just ignore the messages telling you to top up!
If your data, calls or texts aren't working:
- This SIM doesn't come with any calls/texts!
- Make sure you've followed the steps here to get your data working.
Also, you make sure you check your balance to see your expiry and data balance! 😉
