Frequently Asked Questions

Supriti Updated by Supriti

Will this SIM fit my phone?

Yep! All of our SIMs come in 3 sizes - Standard, Micro and Nano. All you need to do is pop the size you need to fit into your device.

When does my activation period begin?

The SIM will activate only when you place it into your device. In most cases, you'll want to land at your destination and insert the SIM into your device to activate.

You can find more specific activation steps in the product specific articles!

The day you activate is Day 1 (what time you activate does not matter)

What does "unlocked device" mean?

Unlocked means that it's not locked to your Aussie Carrier.

For example, if you bought your phone outright from Telstra or Optus, it's highly likely that your phone is locked and our SIMs will not work in your phone.

How do I know if my device is unlocked?

If you bought your device outright from retailers like JB Hi-Fi or Harvey Norman, it's most likely unlocked.

If your device is on a Post-Paid contract, or is a newer phone, it's also unlocked.

If you're unsure, the best way to find out is to call your Aussie network provider and ask! They'll be able to unlock it for you too. This might incur a fee!

Are there any hidden roaming charges?

Nope. We are here to help you save on your roaming fees. With our prepaid SIMs you get exactly what you pay for with no additional fees or costs. For as little as $2 a day, we offer the best way to travel connected.

When should I put the SIM in my phone/device?

Typically, you'll want to put the SIM in your device when you land at your destination. Make sure to read our product specific guides for more info!

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