Useful Info
Frequently Asked Questions
What are Prepaid Travel SIM Cards?
How to keep track of your data usage from your phone settings
How to make calls/texts back home while you travel
How to turn on Data Roaming
How to change your APN settings
SIM Activation
Policies
Money- Back Guarantee
If your device is locked overseas
Returns Policy
What if my SIM doesn't arrive before I leave?
Shipping & Delivery
Asia SIM & eSIM Guides
Asia SIM Card 6GB | Data-Only | 15 Days
China & Hong Kong SIM Card 5GB | Data-Only | 15 Days
eSIM South East Asia 6GB | Data-Only | 12 Days
China & Hong Kong SIM Card 6GB | Data-Only | 30 Days
Indonesia SIM Card 6GB | Data-Only | 12 Days
Indonesia SIM Card 10GB | Data-Only | 30 Days
Japan SIM Card 10GB | Data-Only | 30 Days
South East Asia SIM Card 6GB | Data-Only | 12 Days
South East Asia SIM Card 10GB | Data-Only | 30 Days
Thailand SIM Card 15GB | Data-Only | 30 Days
Japan SIM Card 6GB | Data-Only | 12 Days
eSIM Hong Kong 20GB | Data-Only | 30 Days
eSIM Hong Kong 25GB | Data-Only | 90 Days
eSIM Indonesia 6GB | Data-Only | 12 Days
eSIM Indonesia 10GB | Data-Only | 30 Days
eSIM Japan 6GB | Data-Only | 12 Days
eSIM Japan SIM Card 10GB | Data-Only | 30 Days
eSIM South East Asia 10GB | Data-Only | 30 Days
eSIM Thailand 15GB | Data-Only | 30 Days
Korea: Data Only eSIM 3GB-30GB | Billion Connect
Japan: Data Only eSIM 3GB-50GB | Billion Connect
South East Asia: Data Only eSIM 3GB-30GB | Billion Connect
China/Hong Kong/Macao : Data Only eSIM 3GB-30GB | Billion Connect
Europe & UK SIM & eSIM Guides
EU & UK SIM Card | 71 Countries | 10GB | 30 Days | 3UK
Europe & UK SIM Card 71 Countries | 12GB | 30 Days
Europe & UK 19GB | 28 day | Movistar
UK SIM Card 25GB, 50GB & Unlimited | 30 Days
Europe & UK 37GB Data-Only| 28 day | Vodafone ES
eSIM Europe & UK Travel- BT| 15GB | 15 Days
eSIM Europe & UK Travel- BT| 30GB | 30 Days
eSIM Europe & UK Data-Only | 35 Countries | eSG
EU & UK SIM Card | 71 Countries | 12GB | 30 Days | 3UK
Explorer SIM Guide
Troubleshooting
Start here for Troubleshooting
My data isn't working
I keep getting messages telling me to top-up
I've run out of data, how do I top-up?
Explorer Travel SIM Card | 71 Countries | Data-Only | 12GB | 365 Days
Middle East SIM Guide
New Zealand & Fiji SIM & eSIM Guides
Fiji SIM Card 6GB | Data-Only | 15 Days
eSIM New Zealand SIM 3GB &10GB | 30 Days
New Zealand SIM Card 2.5GB, 10GB & Unlimited Data, Calls & Texts | 30 Days
Tourist SIM Guide
South America SIM Guide
Latin America : Data-Only eSIM | 14 Countries | eSG
South America SIM Card 12GB | Data-Only | 30 Days
USA, Canada & Mexico SIM SIM & eSIM Guides
USA SIM Card Unlimited 30 Days | T-Mobile
USA SIM Card 6GB, 15GB & Unlimited Data | 30 Days | Ultra Mobile
USA & Canada SIM Card 3GB | Data-Only | 30 Days
USA, Canada & Mexico SIM Card 6GB | Data-Only | 15 Days
USA, Canada & Mexico SIM 15GB 30 Days | AT&T
USA Unlimited & Canada & Mexico 25GB- 30 Days | AT&T
USA eSIM Unlimited 30 Days | T-Mobile
USA/Canada/Mexico: Data-Only eSIM 1GB-20GB | eSG
USA : Data-Only eSIM 1GB-20GB | eSG
eSIM Information
eSIM Frequently Asked Questions
eSIM Compatible Devices
How to find your phone EID and IMEI for eSIM
How to set up eSIM on your Android Device
How to set up your eSIM on Apple device
Australia & NZ eSIM Guides
Africa eSIM Guides
- All Categories
- Useful Info
- Frequently Asked Questions
Frequently Asked Questions
Updated by Supriti
Will this SIM fit my phone?
Yep! All of our SIMs come in 3 sizes - Standard, Micro and Nano. All you need to do is pop the size you need to fit into your device.
When does my activation period begin?
It depends on which SIM you purchased, if it doesn't require an activation date then the SIM will activate only when you place it into your device. In most cases, you'll want to land at your destination and insert the SIM into your device to activate.
You can find more specific activation steps in the product specific articles!
If you purchased a SIM with an activation date, the SIM will be activated on the date that is nominated when you checked out. If you are unsure or do not remember give us a message or email and we can have a look for you.
Eg. You nominated the activation date to be 01/01 this is when we will manually activate it and when it will start, whether you have inserted your SIM or not.
What does "unlocked device" mean?
Unlocked means that it's not locked to your mobile carrier.
For example, if you bought your phone outright from Telstra or Optus or AT&T, it's highly likely that your phone is locked and our SIMs will not work in your phone.
How do I know if my device is unlocked?
If you bought your device outright from retailers like Best Buy, JB Hi-Fi or Harvey Norman, it's most likely unlocked.
If your device is on a Post-Paid contract, or is a newer phone, it's also unlocked.
If you're unsure, the best way to find out is to call your network provider and ask! They'll be able to unlock it for you too. This might incur a fee!
Are there any hidden roaming charges?
Nope. We are here to help you save on your roaming fees. With our prepaid SIMs you get exactly what you pay for with no additional fees or costs. For as little as $2 a day, we offer the best way to travel connected.
When should I put the SIM in my phone/device?
Typically, you'll want to put the SIM in your device when you land at your destination. Make sure to read our product specific guides for more info!