My data isn't working

Supriti Updated by Supriti

If you've just activated your SIM

If you've just activated your SIM and you've got a signal, you might need to check a couple of things to get your data working.

  1. Check that you have Data Roaming & Mobile Data turned on in your Settings.
  2. Make sure that you have changed your APN settings to match the following:
    Name: 3
    APN: three.co.uk
    User name: [leave this field blank]
    Password: [leave this field blank]
  3. Restart your device
  4. If it's still not working, try the SIM in another device to see if it'll work there.

If you've been using your SIM but your data has suddenly stopped working

  1. Check that you have data balance left.
  2. You might need to manually switch network providers through your settings
    Apple
    Settings > Mobile > Network Selection > Disable Automatic > Wait for networks to pop up and select another one > Restart your phone

    Android
    Settings > Connections > Mobile Networks > Network Operators > Search networks manually > Wait for networks to pop up and select another one > Restart your phone
It might look different depending on your device! If these instructions don't match exactly, explore your settings until you find Network Selection or Network Operators or Carrier

Which one do I choose? ūü§Ē

Try any of them, and if it doesn't work, try another one!

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