Useful Info
Frequently Asked Questions
What are Prepaid Travel SIM Cards?
How to keep track of your data usage from your phone settings
How to make calls/texts back home while you travel
How to turn on Data Roaming
How to change your APN settings
SIM Activation
Policies
Money- Back Guarantee
If your device is locked overseas
Returns Policy
What if my SIM doesn't arrive before I leave?
Shipping & Delivery
Asia SIM & eSIM Guides
Asia SIM Card 6GB | Data-Only | 15 Days
China & Hong Kong SIM Card 5GB | Data-Only | 15 Days
eSIM South East Asia 6GB | Data-Only | 12 Days
China & Hong Kong SIM Card 6GB | Data-Only | 30 Days
Indonesia SIM Card 6GB | Data-Only | 12 Days
Indonesia SIM Card 10GB | Data-Only | 30 Days
Japan SIM Card 10GB | Data-Only | 30 Days
South East Asia SIM Card 6GB | Data-Only | 12 Days
South East Asia SIM Card 10GB | Data-Only | 30 Days
Thailand SIM Card 15GB | Data-Only | 30 Days
Japan SIM Card 6GB | Data-Only | 12 Days
eSIM Hong Kong 20GB | Data-Only | 30 Days
eSIM Hong Kong 25GB | Data-Only | 90 Days
eSIM Indonesia 6GB | Data-Only | 12 Days
eSIM Indonesia 10GB | Data-Only | 30 Days
eSIM Japan 6GB | Data-Only | 12 Days
eSIM Japan SIM Card 10GB | Data-Only | 30 Days
eSIM South East Asia 10GB | Data-Only | 30 Days
eSIM Thailand 15GB | Data-Only | 30 Days
Korea: Data Only eSIM 3GB-30GB | Billion Connect
Japan: Data Only eSIM 3GB-50GB | Billion Connect
South East Asia: Data Only eSIM 3GB-30GB | Billion Connect
China/Hong Kong/Macao : Data Only eSIM 3GB-30GB | Billion Connect
Europe & UK SIM & eSIM Guides
EU & UK SIM Card | 71 Countries | 10GB | 30 Days | 3UK
Europe & UK SIM Card 71 Countries | 12GB | 30 Days
Europe & UK 19GB | 28 day | Movistar
UK SIM Card 25GB, 50GB & Unlimited | 30 Days
Europe & UK 37GB Data-Only| 28 day | Vodafone ES
eSIM Europe & UK Travel- BT| 15GB | 15 Days
eSIM Europe & UK Travel- BT| 30GB | 30 Days
eSIM Europe & UK Data-Only | 35 Countries | eSG
EU & UK SIM Card | 71 Countries | 12GB | 30 Days | 3UK
Explorer SIM Guide
Troubleshooting
Start here for Troubleshooting
My data isn't working
I keep getting messages telling me to top-up
I've run out of data, how do I top-up?
Explorer Travel SIM Card | 71 Countries | Data-Only | 12GB | 365 Days
Middle East SIM Guide
New Zealand & Fiji SIM & eSIM Guides
Fiji SIM Card 6GB | Data-Only | 15 Days
eSIM New Zealand SIM 3GB &10GB | 30 Days
New Zealand SIM Card 2.5GB, 10GB & Unlimited Data, Calls & Texts | 30 Days
Tourist SIM Guide
South America SIM Guide
Latin America : Data-Only eSIM | 14 Countries | eSG
South America SIM Card 12GB | Data-Only | 30 Days
USA, Canada & Mexico SIM SIM & eSIM Guides
USA SIM Card Unlimited 30 Days | T-Mobile
USA SIM Card 6GB, 15GB & Unlimited Data | 30 Days | Ultra Mobile
USA & Canada SIM Card 3GB | Data-Only | 30 Days
USA, Canada & Mexico SIM Card 6GB | Data-Only | 15 Days
USA, Canada & Mexico SIM 15GB 30 Days | AT&T
USA Unlimited & Canada & Mexico 25GB- 30 Days | AT&T
USA eSIM Unlimited 30 Days | T-Mobile
USA/Canada/Mexico: Data-Only eSIM 1GB-20GB | eSG
USA : Data-Only eSIM 1GB-20GB | eSG
eSIM Information
eSIM Frequently Asked Questions
eSIM Compatible Devices
How to find your phone EID and IMEI for eSIM
How to set up eSIM on your Android Device
How to set up your eSIM on Apple device
Australia & NZ eSIM Guides
Africa eSIM Guides
- All Categories
- Policies
- Money Back Guarantee
Money Back Guarantee
Updated by Supriti
What is the refund policy?
We have a 100% Money Back Guarantee* policy, which means that if you have a bad experience with one of our SIMs and receive no value from it, we will refund you. ππΌ
What do you promise?
We try to put our customers first in everything we do! We will always be there for you and listen to your feedback.
We promise:
- To honour our money-back guarantee as long as you have cooperated with us. We just want to know what happened to better our services for the future.
- To always try and make it right with you. We value good customer experience and we promise to try our hardest in providing that to you! π
Why do you offer a 100% Money Back Guarantee?
There is always the possibility of manufacturing issues and network problems that canβt be resolved. π€·π½ββοΈ
This is why we have a money-back guarantee available for all of our customers to protect you guys against faulty SIMs and poor experiences!
It is extremely important to us as a business that our customers aren't left empty-handed if something happens to go wrong.
However, to claim your money-back guarantee we need you to work with us! That means contacting us when you're overseas (via WiFi, if your SIM won't connect).
If you can't contact us whilst overseas, just remember to take screenshots of the error and your APN settings so that we can help you out after you return!
How can you claim your money back?
You'll need to contact us about the issues you're having when you're overseas (with screenshots!) so we can try to troubleshoot the issue with you. This is really important.
If we can't get it sorted, we always offer a refund or a partial refund of what you think is fair given your particular circumstances!
* What cases don't apply to our Money Back Guarantee?
If there's an issue with our product and you didn't get value from it, we're more than happy to give you a refund! β
Some cases where we can't promise a 100% Money Back Guarantee:
- Your device is locked when you get overseas. We make it very clear that our SIMs only work in unlocked devices!
- You lose your SIM or phone - this really sucks, but unfortunately isn't a faulty product on our end.
- You activate the SIM too early and the activation period ends before your trip ends.