If your device is locked overseas

Supriti Updated by Supriti

We make it really clear that our SIMs only work in unlocked phones! ⚠️

If you're overseas with our SIM and you pop it into your locked phone, you may get an error telling you the the SIM isn't valid or that you need a network unlock code.

In cases like this, it's best to call your Aussie network provider and ask them to unlock the phone for you (sometimes they might charge you a fee!). Once unlocked, the SIM will work in your phone!

Unfortunately our Money Back Guarantee Policy will not apply if your phone is locked!

Here's what a locked phone might look like:

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