eSIM Europe & UK Data-Only | 41 Countries | 10GB | 30 Days

Mona Updated by Mona

First things first... Set-up your eSIM

To set up your eSIM, just click on the phone you have and follow the steps. Make sure you land in Europe first then follow the steps below.




My data isn't working...

  1. Check that you have Data Roaming & Mobile Data turned on in your Settings.
  2. Make sure that you have changed your APN settings to match the following:
    For iOS devices
    Name: o2 internet
    User name: vertigo
    Password: password
    Ensure 'password' is typed in and not blank.
    For Android devices
    Name: o2 internet
    Proxy: [leave this section blank]
    Port: [leave this section blank]
    User name: o2
    Password: p
    MCC: 234
    MNC: 10
    Authentication type: PAP
    APN Protocal: IPV4
    APN Roaming Protocal: IPV4
  3. Restart your phone
If you've been using your eSIM but suddenly your data has stopped working

Sometimes the SIM can stop working. When this happens:

  1. Turn on Airplane Mode for 1 minute
  2. Turn off Airplane Mode - this should reboot the connection!
  3. If your phone says it's connected to LTE or 4G but the data isn't working, try to manually turn off LTE/4G to connect to 4G/3G.


Settings > Mobile > Mobile data options > Disable LTE > Restart


Settings > Connections > Mobile Networks > Network Mode > Switch to 3G/2G > Restart

It might look different depending on your device! If these instructions don't match exactly, explore your settings until you find Network Mode

I've tried everything and it's still not working

These guides are based on our most frequently asked questions. If you can't find what you're looking for, feel free to reach out to us and we'll try our best to provide assistance. You can reach us at or 📩

Before contacting us, please have the following information ready:

  • Which eSIM have you bought?
  • Where are you located?
  • When did you activate and what happened when you activated it?
  • What troubleshooting steps have you tried?
  • Please send through a screenshot of your Mobile Network settings and your APN settings with the WiFi turned off and your mobile data turned on so we can see what's going on.
  • Any other details that might help us, help you!

How do I find my number?

You can find your phone number through your phone settings or your contacts.

For Apple:

Settings > Mobile > Mobile Plans > You can find your new UK number (it'll start with +44)


Phone > Contacts > My Card > Your number will be there

For Samsung/Android:

Settings > About Phone > Under "My Phone Number"


Contacts App > Tap or name or profile > Your number will be there

How do I check my balance?

You can check your balance by looking at your phone settings under data usage.

How do I recharge?

As described on the website, the eSIM is non-rechargeable. The only way around this is to buy multiple eSIMs and swap them out as you go.

Can I call USA or Australia with this SIM?

Unfortunately, this SIM doesn't come with calls/texts to USA or Australian numbers!

We'd highly recommend using data applications like FaceTime, Whatsapp, Facebook Messenger, iMessages, Viber or Skype to make calls and texts instead. This'll use the 10GB of data you have allocated to you.

Read this neat little article about ways to call home!

I'm having issues making phone calls or text messages

This SIM does not come with calls or texts as it's data-only! You can still receive phone calls or text messages though.

We'd highly recommend using data applications like FaceTime, Whatsapp, Facebook Messenger, Zoom or Google Meet to make calls and texts to Australia or USA. This will work using the 10GB of data you have allocated to you.

Can I hotspot/tether from my phone?

Yep, you can hotspot/tether from your phone.

What's Included & Things to know

  • 10GB of data (No daily limit)
  • 4G LTE data speed
  • Hotspot/Tethering enabled
  • 30 days of usage once activated
  • Comes with a PDF eSIM guide
  • Works in 41 countries (see 'Where it works' below)
  • Delivered instantly by email 🚀
  • No ID registration needed
  • Can receive calls & texts from European numbers
  • No calls or texts included (data-only eSIM)
  • Works in all compatible mobile devices
  • No recharges available - this is a one time use eSIM

How do I know if my device is unlocked?

If you bought your device outright, it's most likely unlocked!

If you're unsure, the best way to find out is to call your Aussie network provider and ask! They'll be able to unlock it for you too. This might incur a fee! 🤔

Where will this eSIM work on?













Canary Islands








San Marino

Czech Republic














United Kingdom

French Guiana





Money-Back Guarantee

The telecommunications industry is exceptionally technical, and although we try our hardest to provide each and every single one of our customers with reliable eSIMs, there are certain technical and network errors that are simply out of our control. However, this is why we have implemented our money-back guarantee, to protect our customers against faulty eSIMs and poor experiences.

It is extremely important to us that our customers are looked after, and we are here to support you as much as possible. We wouldn't be able to do this without you!

In order to claim your Money-Back Guarantee, you'll need to contact us and we'll try to troubleshoot the issue with you. If we can't get it sorted, we'd be more than happy to give you a refund. You can contact us a or 📩

How did we do?

Europe & UK 37GB Data-Only| 28 day | Vodafone ES

eSIM Europe & UK Travel- BT| 15GB | 15 Days

Contact Us