Latin America : Data-Only eSIM | 14 Countries | eSG
Updated
by Supriti
Activation : First things first... Set-up your eSIM
To get things up and running, just click on your device type below and follow the steps.
Don’t forget to make sure you land in one of the covered countries first!
About Your eSIM
- Data: 1GB for 7 days or 3GB/5GB for 30 Days (No daily limit)
- Speed: 5G/4G/LTE
- Calls & Texts: Not included (Data-only)
- Network: Varies depending on country
- Coverage: 14 Countries (See Coverage below)
- Compatibility: Unlocked eSIM compatible devices
- Hotspot/Tethering: Yes
- Recharges: No
- ID requirement: None
FAQs
How do I find my number?
This SIM is data-only and therefore does not come with a phone number!
When should I install my eSIM?
You can install your eSIM any time before your intended travel date - your plan will only start when you land at your destination and it connects to a network!
When does my eSIM plan start?
Your plan will only start when you land at your destination and connect to a network!
Is it possible to use an eSIM alongside a physical SIM?
Absolutely! If your phone is dual SIM compatible, you can use your eSIM and a physical SIM at the same time. This means you can use one for data and one for calls.
How do I check my balance?
You can check your balance by looking at your phone settings under data usage.
Apple
Settings > Mobile > Scroll to find Current Period Roaming
Android
Settings > Connections > Data Usage > Billing Cycle and data warning > Select the period from the day you started using the SIM to the current day. Save and your data usage will be shown
How do I recharge?
As described on the website, the eSIM is non-rechargeable. The only way around this is to buy multiple eSIMs and swap them out as you go!
I'm having issues making phone calls or text messages
This SIM does not come with calls or texts as it's data-only! You can still receive phone calls or text messages though.
Can I hotspot/tether from my phone?
Yep, you can hotspot/tether from your phone.
How do I know if my device is unlocked?
If you bought your device outright, it's most likely unlocked!
If you're unsure, the best way to find out is to call your Aussie network provider and ask! They'll be able to unlock it for you too. This might incur a fee! 🤔
Coverage: Where will this eSIM work?
- Brazil
- Chile
- Argentina
- Ecuador
- El Salvador
- Nicaragua
- Panama
- Peru
- Uruguay
- Costa Rica
- Bolivia
- Colombia
- Guatemala
- Paraguay
Troubleshooting :
My data isn't working...
- Check that you have Data Roaming & Mobile Data turned on in your Settings.
- Make sure that you have changed your APN settings to match the following:
For iOS devices
Name: drei.at
APN: drei.at
User name: [leave this section blank]
Password: [leave this section blank]
For Android devices
Name: drei.at
APN: drei.at
Proxy: [leave this section blank]
Port: [leave this section blank]
User name: [leave this section blank]
Password: [leave this section blank]
MCC: 234
MNC: 10
Authentication type: PAP
APN Protocal: IPV4
APN Roaming Protocal: IPV4 - Restart your phone
If you've been using your eSIM but suddenly your data has stopped working
Sometimes the SIM can stop working. When this happens:
- Turn on Airplane Mode for 1 minute
- Turn off Airplane Mode - this should reboot the connection!
- If your phone says it's connected to LTE or 4G but the data isn't working, try to manually turn off LTE/4G to connect to 4G/3G.
Apple:
Settings > Mobile > Mobile data options > Disable LTE > Restart
Android:
Settings > Connections > Mobile Networks > Network Mode > Switch to 3G/2G > Restart
I've tried everything and it's still not working
These guides are based on our most frequently asked questions. If you can't find what you're looking for, feel free to reach out to us and we'll try our best to provide assistance. You can reach us at hello@simsdirect.com.au or hello@simify.com 📩
Before contacting us, please have the following information ready:
- Which eSIM have you bought?
- Where are you located?
- When did you activate and what happened when you activated it?
- What troubleshooting steps have you tried?
- Please send through a screenshot of your Mobile Network settings and your APN settings with the WiFi turned off and your mobile data turned on so we can see what's going on.
- Any other details that might help us, help you!
Money-Back Guarantee
We try our hardest to make sure each and every single one of our customers are set up with reliable SIM cards but there are certain manufacturing and network errors that are simply out of our control. This is why we have implemented our money-back guarantee - to protect you against faulty SIMs and poor experiences.
- In order to claim your Money-Back Guarantee, you’ll first need to make sure you have worked your way through this guide & followed all of the suggested troubleshooting & steps. If you still can’t get things sorted, you can email us at hello@simsdirect.com.au and we’ll try and work our magic. If even we can’t set things right, we’re more than happy to offer you a full refund!
