Frequently Asked Questions
What are Prepaid Travel SIM Cards?
How to keep track of your data usage from your phone settings
How to make calls/texts to Australia while you travel
How to turn on Data Roaming
How to change your APN settings
Money Back Guarantee
If your device is locked overseas
What if my SIM doesn't arrive before I leave?
Shipping & Delivery
Asia 15 day SIM
China & Hong Kong SIM (15 & 30 days)
Europe & UK 30 day SIM
Explorer 365 day SIM
Getting started (SIM Guide)
About the SIM
Where does this SIM work?
Will this SIM work in my device?
How do I activate?
How do I check my data balance?
Other questions you might have
Japan 15 day SIM
Middle East 15 day SIM
New Zealand 30 day SIM
Russia 15 day SIM
South East Asia 12 day SIM
USA 30 day SIM
USA & Canada 30 day SIM
USA, Canada & Mexico 15 day SIM
Updated by Supriti
You might need to change your Access Point Names (APN) setting sometimes in order to get your data working.
It's super simple.
Settings > Mobile > Mobile Data Network > change Mobile Data APN (leave username & password blank)
Note: It may appear different on other iOS models. Just look around in your Mobile settings!
Note #2: The setting will only pop up if your network provider allows it.
Settings > Connections > Mobile Networks > Access Point Names > Add > Change name and APN (leave username & password blank)
Note: It may appear different on other Android devices. Just look around in your network settings for Access Point Names!
If you're having trouble finding the setting, you can quickly Google your device and APN settings and it should pop up!