Frequently Asked Questions
What are Prepaid Travel SIM Cards?
How to keep track of your data usage from your phone settings
How to make calls/texts to Australia while you travel
How to turn on Data Roaming
How to change your APN settings
Money Back Guarantee
If your device is locked overseas
What if my SIM doesn't arrive before I leave?
Shipping & Delivery
Asia 15 day SIM
China & Hong Kong SIM (15 & 30 days)
Europe & UK 30 day SIM
Explorer 365 day SIM
Getting started (SIM Guide)
About the SIM
Where does this SIM work?
Will this SIM work in my device?
How do I activate?
How do I check my data balance?
Other questions you might have
Japan 15 day SIM
Middle East 15 day SIM
New Zealand 30 day SIM
Russia 15 day SIM
South East Asia 12 day SIM
USA 30 day SIM
USA & Canada 30 day SIM
USA, Canada & Mexico 15 day SIM
Updated by Supriti
If you've bought the wrong SIM or change your mind about the SIM, you can definitely return it to us for a full refund or store credit.
It must not be taken out of the packaging and must have at least 3 months before it expires (if applicable).
- Contact us to let us know you want to return a SIM. Please tell us your order number and your reason for return.
- We'll respond and give you our return address! Then just mail it to us 📮
- When we've got the SIM, we'll happily refund you 😊
Note: We don't cover postage cost of sending the SIM back!