Returns Policy
Updated
by Supriti
If your flight has been cancelled due to COVID-19, we'd be happy to offer you a store credit that never expires.
If you've bought the wrong SIM or changed your mind about the SIM, you can definitely return it to us for a full refund or store credit. Depending on where you purchased there will be different return methods.
Conditions
- It must not be taken out of the packaging and must have at least 3 months before it expires (if applicable). If it has been taken out please let us know.
- It must not have already past the nominated activation date.
- You must contact us prior to returning, this will also help us direct you to the correct return steps.
Steps- SimsDirect (AU):
We use Australia Post to ship out our orders.
- Contact us to let us know you want to return a SIM. Please tell us your order number and your reason for return.
- We'll respond and give you our return address! Then just mail it to us 📮
- When we've got the SIM, we'll happily refund you 😊
Steps- Simify (US, UK & CA):
We partnered up with Amazon and we use them to ship out our orders.
- Contact us to let us know you want to return a SIM. Please tell us your order number and your reason for return.
- When we receive the refund/ return request our team will process your refund and give you an Amazon Return Merchandise Form which will contain:
- Return Mailing Label - you will need to attach it to their package to return to Amazon
- Return Authorization Slip - which has the item descriptions
- Once received, the refund will be processed by Amazon.
We don't cover the postage cost of sending the SIM back! Meaning, we do NOT refund for postage and printing of the return merchandise form for all stores.
For Australian orders, if you remove the “Return to Sender” sticker on the envelope, you’ll have to pay postage. If you didn’t remove it, the postage will be free by default.
For Australian orders, if you remove the “Return to Sender” sticker on the envelope, you’ll have to pay postage. If you didn’t remove it, the postage will be free by default.
ThreeUK SIMs Europe & UK 10GB & 12GB, UK 25GB, 50GB & Unlimited:
If you have purchased one of these SIMs and no longer need it:
- If you do not need it now but may need it in the future let us know and we can change the date to 'To be determined' or remove the current date, we can always update this when you figure out when you will be going on your trip again
- If you are looking for a refund and no longer want to use this SIM, let us know we will remove the date and refund you, there is no need to return it.
Please note these only apply to the ThreeUK SIM listed.
