Frequently Asked Questions
What are Prepaid Travel SIM Cards?
How to keep track of your data usage from your phone settings
How to make calls/texts back home while you travel
How to turn on Data Roaming
How to change your APN settings
Money Back Guarantee
If your device is locked overseas
What if my SIM doesn't arrive before I leave?
Shipping & Delivery
Asia 15 day SIM
China & Hong Kong SIM (15 & 30 days)
Europe & UK 30 day SIM
Europe & UK 12GB 30 day SIM guide
Europe & UK 12GB 30 day Troubleshooting guide
Europe & UK 100GB 30 day SIM
Explorer 365 day SIM
Getting started (SIM Guide)
About the SIM
Where does this SIM work?
Will this SIM work in my device?
How do I activate?
How do I check my data balance?
Other questions you might have
Japan 15 day SIM
Middle East 15 day SIM
New Zealand 30 day SIM
Russia 15 day SIM
South East Asia 12 day SIM
USA 30 day SIM
USA & Canada 30 day SIM
USA, Canada & Mexico 15 day SIM
eSIM Troubleshooting Guide
eSIM Compatible Devices
eSIM Frequently Asked Questions
How to set up your eSIM on Huawei Devices
How to set up eSIM on your Samsung Device
How to set up your eSIM on Apple iPhone/iPad
Tourist 15 Day SIM
Updated by Supriti
There's always a chance that your SIM won't arrive before you fly out! 🙈
If there's a postage delay and it doesn't reach you in time, we're happy to give you a full refund for the SIM and we just ask that you return it to us when you're back home!
To avoid your SIM not arriving in time for your trip, it's best to calculate how long it'll take to deliver to your address. If you're leaving in less than 5 business days, we always recommend getting express shipping (usually takes 1-2 business days) to have peace of mind. Better to be safe than sorry!
As we rely on the postal service, there is always a chance that the SIM won't get to you in time (or just vanishes into nothingness and ceases to exist...) because we all know that unfortunately posted items do sometimes go missing! Maybe a dog ate your SIM card? Maybe the postie decided to chuck it in the trash? We never know! 🤷🏽♀️
Please make sure to read our delivery issue scenarios and contact us if you've checked on your tracking and you think your SIM won't arrive on time!