Frequently Asked Questions
What are Prepaid Travel SIM Cards?
How to keep track of your data usage from your phone settings
How to make calls/texts to Australia while you travel
How to turn on Data Roaming
How to change your APN settings
Money Back Guarantee
If your device is locked overseas
What if my SIM doesn't arrive before I leave?
Shipping & Delivery
Asia 15 day SIM
China & Hong Kong SIM (15 & 30 days)
Europe & UK 30 day SIM
Explorer 365 day SIM
Getting started (SIM Guide)
About the SIM
Where does this SIM work?
Will this SIM work in my device?
How do I activate?
How do I check my data balance?
Other questions you might have
Japan 15 day SIM
Middle East 15 day SIM
New Zealand 30 day SIM
Russia 15 day SIM
South East Asia 12 day SIM
USA 30 day SIM
USA & Canada 30 day SIM
USA, Canada & Mexico 15 day SIM
Updated by Supriti
Where do you ship from?
We ship from Sydney via DHL International
When do you dispatch orders?
We dispatch international orders on Monday 3pm AEDT each week so orders made after that time will be shipped the following week.
What if it doesn't make it in time?
Please ensure you have enough time before you depart for your order to arrive. If the order is delayed or doesn't make it in time, you can return the SIM cards to us for a full refund.