eSIM Europe & UK Travel- BT| 30/45/60 GB | 30 Days

First things first.. eSIM Activation

Please do not install the eSIM before your activation date as this will cause the SIM not to work when needed. Please only install on the date nominated and when you have arrived at your destination!

The eSIM will be activated on the nominated activation date by the supplier, you will then need to install the eSIM on your phone by clicking the below:

Make sure you land in Europe first then follow the steps below.

iPhone

Samsung

Huawei

Make sure you land in Europe first then follow the steps below.

iPhone

Samsung

Huawei

❗️Note: With these particular eSIM's, you can actually delete and reinstall them (ONLY up to THREE times)❗️

If you're having trouble initially; please try deleting the eSIM, ensure your devices software is up to date and that you have data roaming switched on or are connected to a stable WiFi network, then reinstall the eSIM 👍

My data isn't working...

1. Check that you have Data Roaming & Mobile Data turned on in your Settings.
2. Make sure that you have changed your APN settings to match the following:
   Name: Bouygues Telecom
   APN: mmsbouygtel.com
   Proxy, Port, Username & Password: do not enter anything.
   MMSC: http://mms.bouyguestelecom.fr/mms/wapenc
   MMS proxy: 62.201.129.226
   MMS Port: 8080
   MCC: 208
   MNC: 20
   Authentication Type: None

Choose "APN Type", enter "default, supl, MMS", then choose "OK" or check "MMS, default and supl" and choose "OK".

Register the new APN, reboot your phone and enjoy your internet and MMS services.

1. Restart your phone

If you've been using your eSIM but suddenly your data has stopped working

Sometimes the SIM can stop working. When this happens:

1. Turn on Airplane Mode for 1 minute
2. Turn off Airplane Mode - this should reboot the connection!
3. If your phone says it's connected to LTE or 4G but the data isn't working, try to manually turn off LTE/4G to connect to 4G/3G.

Apple:

Settings > Mobile > Mobile data options > Disable LTE > Restart

Android:

Settings > Connections > Mobile Networks > Network Mode > Switch to 3G/2G > Restart

I've tried everything and it's still not working

These guides are based on our most frequently asked questions. If you can't find what you're looking for, feel free to reach out to us and we'll try our best to provide assistance. You can reach us at hello@simsdirect.com.au or hello@simify.com 📩

Before contacting us, please have the following information ready:

• Which eSIM have you bought?
• Where are you located?
• When did you activate and what happened when you activated it?
• What troubleshooting steps have you tried?
• Please send through a screenshot of your Mobile Network settings and your APN settings with the WiFi turned off and your mobile data turned on so we can see what's going on.
• Any other details that might help us, help you!

How do I find my number?

Once the QR code has been scanned and the eSIM is activated, you will receive a text from Bouygues with the phone number. The number is a french number +33 🇫🇷

How do I check my balance?

Option 1:

• Login to “My Customer Area” on https://www.bouyguestelecom.fr/ and select your Prepaid SIM Card or eSIM
• Go to “Manage My Consumption”
• The remaining data credit on your selected eSIM will be displayed.

Option 2:

• You can call 630 from your smartphone and follow the instructions to receive the information about your remaining data credit. (French)
• You can call 634 to speak directly with the customer support agents and inquire the information about the remaining data credit on your eSIM (English)

Option 3:

• You can send the text message “conso” to 680 to check your remaining data credit.

How do I recharge?

As described on the website, the eSIM is non-rechargeable. The only way around this is to buy multiple eSIMs and swap them out as you go.

Can I call USA or Australia with this SIM?

Unfortunately, this SIM doesn't come with calls/texts to USA or Australian numbers!

We'd highly recommend using data applications like FaceTime, Whatsapp, Facebook Messenger, iMessages, Viber or Skype to make calls and texts instead. This'll use the 10GB of data you have allocated to you.

Read this neat little article about ways to call home!

How do I make calls?

When calling one of the countries below make sure you use the correct country code.

For example: Calling a Italian number from Italy or France

Dial +39 01 234 5678

Can I hotspot/tether from my phone?

Yep, you can hotspot/tether from your phone.

What's Included & Things to know

How do I know if my device is unlocked?

If you bought your device outright, it's most likely unlocked!

If you're unsure, the best way to find out is to call your Aussie network provider and ask! They'll be able to unlock it for you too. This might incur a fee! 🤔

Where will this eSIM work on?

Money-Back Guarantee

The telecommunications industry is exceptionally technical, and although we try our hardest to provide each and every single one of our customers with reliable eSIMs, there are certain technical and network errors that are simply out of our control. However, this is why we have implemented our money-back guarantee, to protect our customers against faulty eSIMs and poor experiences.

It is extremely important to us that our customers are looked after, and we are here to support you as much as possible. We wouldn't be able to do this without you!

In order to claim your Money-Back Guarantee, you'll need to contact us and we'll try to troubleshoot the issue with you. If we can't get it sorted, we'd be more than happy to give you a refund. You can contact us a hello@simsdirect.com.au or hello@simify.com 📩