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Frequently Asked Questions
What are Prepaid Travel SIM Cards?
How to keep track of your data usage from your phone settings
How to make calls/texts back home while you travel
How to turn on Data Roaming
How to change your APN settings
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What if my SIM doesn't arrive before I leave?
Shipping & Delivery
Asia SIM & eSIM Guides
Asia SIM Card 6GB | Data-Only | 15 Days
China & Hong Kong SIM Card 5GB | Data-Only | 15 Days
eSIM South East Asia 6GB | Data-Only | 12 Days
China & Hong Kong SIM Card 6GB | Data-Only | 30 Days
Indonesia SIM Card 6GB | Data-Only | 12 Days
Indonesia SIM Card 10GB | Data-Only | 30 Days
Japan SIM Card 10GB | Data-Only | 30 Days
South East Asia SIM Card 6GB | Data-Only | 12 Days
South East Asia SIM Card 10GB | Data-Only | 30 Days
Thailand SIM Card 15GB | Data-Only | 30 Days
Japan SIM Card 6GB | Data-Only | 12 Days
eSIM Hong Kong 20GB | Data-Only | 30 Days
eSIM Hong Kong 25GB | Data-Only | 90 Days
eSIM Indonesia 6GB | Data-Only | 12 Days
eSIM Indonesia 10GB | Data-Only | 30 Days
eSIM Japan 6GB | Data-Only | 12 Days
eSIM Japan SIM Card 10GB | Data-Only | 30 Days
eSIM South East Asia 10GB | Data-Only | 30 Days
eSIM Thailand 15GB | Data-Only | 30 Days
Korea: Data Only eSIM 3GB-30GB | Billion Connect
Japan: Data Only eSIM 3GB-50GB | Billion Connect
South East Asia: Data Only eSIM 3GB-30GB | Billion Connect
China/Hong Kong/Macao : Data Only eSIM 3GB-30GB | Billion Connect
Europe & UK SIM & eSIM Guides
EU & UK SIM Card | 71 Countries | 10GB | 30 Days | 3UK
Europe & UK SIM Card 71 Countries | 12GB | 30 Days
Europe & UK 19GB | 28 day | Movistar
UK SIM Card 25GB, 50GB & Unlimited | 30 Days
Europe & UK 37GB Data-Only| 28 day | Vodafone ES
eSIM Europe & UK Travel- BT| 15GB | 15 Days
eSIM Europe & UK Travel- BT| 30GB | 30 Days
eSIM Europe & UK Data-Only | 35 Countries | eSG
EU & UK SIM Card | 71 Countries | 12GB | 30 Days | 3UK
Explorer SIM Guide
Troubleshooting
Start here for Troubleshooting
My data isn't working
I keep getting messages telling me to top-up
I've run out of data, how do I top-up?
Explorer Travel SIM Card | 71 Countries | Data-Only | 12GB | 365 Days
Middle East SIM Guide
New Zealand & Fiji SIM & eSIM Guides
Fiji SIM Card 6GB | Data-Only | 15 Days
eSIM New Zealand SIM 3GB &10GB | 30 Days
New Zealand SIM Card 2.5GB, 10GB & Unlimited Data, Calls & Texts | 30 Days
Tourist SIM Guide
South America SIM Guide
Latin America : Data-Only eSIM | 14 Countries | eSG
South America SIM Card 12GB | Data-Only | 30 Days
USA, Canada & Mexico SIM SIM & eSIM Guides
USA SIM Card Unlimited 30 Days | T-Mobile
USA SIM Card 6GB, 15GB & Unlimited Data | 30 Days | Ultra Mobile
USA & Canada SIM Card 3GB | Data-Only | 30 Days
USA, Canada & Mexico SIM Card 6GB | Data-Only | 15 Days
USA, Canada & Mexico SIM 15GB 30 Days | AT&T
USA Unlimited & Canada & Mexico 25GB- 30 Days | AT&T
USA eSIM Unlimited 30 Days | T-Mobile
USA/Canada/Mexico: Data-Only eSIM 1GB-20GB | eSG
USA : Data-Only eSIM 1GB-20GB | eSG
eSIM Information
eSIM Frequently Asked Questions
eSIM Compatible Devices
How to find your phone EID and IMEI for eSIM
How to set up eSIM on your Android Device
How to set up your eSIM on Apple device
Australia & NZ eSIM Guides
Africa eSIM Guides
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- Useful Info
- How to make calls/texts back home while you travel
How to make calls/texts back home while you travel
Updated by Supriti
Most of our SIMs don't come with calls & texts to USA or Australia but all of them come with data so that's why we highly suggest making your calls and texts for free via the Internet.
It’s much cheaper than using mobile network rates, and will work via any data or WiFi connection - all you need is the right apps on your phone, and you’re good to go!
Here are our top picks:
- Download before you fly, so you can confirm your mobile number when you create your account
- Uses your Aussie phone number!
- Free calls, texts, photos and videos with anyone else who has the app
- Can’t call non-users or landlines
Facetime & iMessage
- Specific to Apple iOS users (sorry, Android buddies!)
- If you have an iPhone, you already probably do this whenever you send text messages to other iPhones (blue coloured text bubbles)
- Free calls, texts, photos, videos with other Apple iOS users
- Doesn’t work for landlines or Android users
- FaceTime is already installed on every iOS device and is super convenient for making calls. All you need to do is start a new FaceTime and choose audio or video, or click on the FaceTime video and telephone widgets when you click on an iPhone contact
Viber
- Download before you fly, so you can confirm your mobile number when you create your account
- Uses your real phone number
- Free calls, texts, photos and videos with anyone else who has the app
- Can call landlines and non-users, for a fee (super cheap rates)
- Find out more about how you can get Viber Out here
Skype
- Doesn’t use a real phone number
- Free calls, texts, photos and videos with anyone else who has the app
- Can call landlines and non-users, for a fee - you can buy Skype call credits
Facebook Messenger
- Works from your Facebook account = works with all your Facebook contacts
- Free calls, texts, photos, videos with anyone else who is “friends” with you
- Can’t call landlines and non-users