Policies

Money- Back Guarantee

What is the refund policy? We have a 100% Money-Back Guarantee policy which means if the SIM is not working how it is meant to, we will refund you your money back. You MUST download our SIMs guide fo…

Mona
Updated 4 months ago by Mona

If your device is locked overseas

We make it really clear that our SIMs only work in unlocked phones ! ⚠️ If you're overseas with our SIM and you pop it into your locked phone, you may get an error telling you the SIM isn't valid or…

Supriti
Updated 2 years ago by Supriti

Returns Policy

If you've bought the wrong SIM or change your mind about the SIM, you can definitely return it to us for a full refund!

Supriti
Updated 2 years ago by Supriti

What if my SIM doesn't arrive before I leave?

There's always a chance that your SIM won't arrive before you fly out! 🙈 If there's a postage delay and it doesn't reach you in time, we're happy to give you a full refund for the SIM and we just ask…

Supriti
Updated 3 years ago by Supriti

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