Money- Back Guarantee

What is the refund policy? We have a 100% Money-Back Guarantee policy that covers you for a full refund if your SIM or eSIM is not working how it is meant to. Please be aware that in order for the Mo…

Updated 1 month ago by Mona

If your device is locked overseas

We make it really clear that our SIMs only work in unlocked phones ! ⚠️ If you're overseas with our SIM and you pop it into your locked phone, you may get an error telling you the SIM isn't valid or…

Updated 2 years ago by Supriti

Returns Policy

If you've bought the wrong SIM or change your mind about the SIM, you can definitely return it to us for a full refund!

Updated 5 months ago by Supriti

What if my SIM doesn't arrive before I leave?

There's always a chance that your SIM won't arrive before you fly out! 🙈 If there's a postage delay and it doesn't reach you in time, we're happy to give you a full refund for the SIM and we just ask…

Updated 4 years ago by Supriti

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